Frequently asked questions
Will [item] be restocked?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
When will my item be shipped & how long will it take my order to arrive?
Orders are normally shipped within 2 business days but may take up to 7 business days (unless specifically stated otherwise on individual listings or backordered/preorder items). Backorder/preorder items have a 1-2 month lead time.
✧ Domestic / USA 5-14 business days (~2 weeks)
✧ International / non-USA orders: due to VAT & customs fees, please use the mirror storefront to order. Unfortunately, orders cannot be processed at this storefront. (If the item is "out of stock", please direct message for a custom listing via the mirror storefront.)
All orders include standard tracking.
My package was marked as "delivered" but I did not receive it?
Please contact your local courier with the tracking number provided when your was shipped. If the package cannot be located/redirected to your address, a replacement package can be mailed for an extra reshipment fee. If a cancellation is required then a refund - minus any shipping/customs charges - will be issued.
If a package and/or reshipment is lost by couriers multiple times, or an address is deemed "invalid" consistently, we might deny further shipments/orders to prevent future issues.
Returns, Exchanges, and Cancellations
Returns and exchanges are not accepted. To cancel an order, please request cancellation before it has been shipped.